Last Updated: 23.03.2025
This Privacy Policy, as amended or otherwise changed from time to time (the "Privacy Policy" or “Policy”), explains the manner in which journeynow OÜ, registry code 17188019, Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145 (hereinafter "journeynow OÜ" or the “Company”) maintains and discloses user information obtained through its website https://journey.now/ (the "Site"). The terms "we," "us," and "our" refer to the Company. By using the Site, you ("User") consent to the data practices prescribed in this Privacy Policy.
Your Personal Data is processed under this Privacy Policy and in accordance with applicable legislation, including the General Data Protection Regulation (2016/679) ("GDPR") and the applicable national data protection laws (“Data Protection Law”). The Company acts as data controllers of your Personal Data.
On occasion, the Company may revise this Privacy Policy to reflect changes in the law, our personal data collection and use practices, the features on the Site, or advances in technology. If material changes are made to this Privacy Policy, the changes will be prominently posted on the Site.
By using our Site, you agree to this Policy. If you do not accept the Policy, please discontinue use of our Site. Continued use of the Site after changes to this Policy indicates your acceptance of those changes.
If you provide Personal Data about third parties (e.g., employees, contractors, co-workers), you must inform them about this Policy.
Children’s Data : Our services are intended for users aged 18 and older. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected data from a minor, we will delete it as soon as possible. Please contact us at support@journey.now if you believe we have collected a child’s information in error.
We collect both Personal Data and Anonymous Data :
We may collect the following personal information:
Name and Surname
Email address
Payment information (processed via Stripe, subject to Stripe's Privacy Policy)
Communications and feedback provided via Site, email, or support channels
Browser type, operating system, and IP address
Referring/exit pages, date/time stamps, and session activity
Cookies and tracking technologies (for more information, see our Cookie Policy)
Transactional and session data linked to your account
We do not collect special categories of data such as race, ethnicity, religious beliefs, sexual orientation, political opinions, health data, or biometric data.
journey.now (the "Website") uses cookies and similar technologies to improve user experience, enhance website functionality, analyze site performance, and provide targeted advertising. This Cookie Notice is an integral part of our Privacy Policy and complies with applicable data protection laws, including the General Data Protection Regulation ("GDPR").
Cookies are small text files stored on your device when you visit a website. They help recognize your device across sessions, remember preferences, track interactions, and improve overall functionality. Cookies can be set by the website you are visiting (first-party cookies) or by external providers (third-party cookies). They serve various functions, including ensuring security, improving user navigation, analyzing visitor behavior, personalizing content and ads, as well as enabling compliance and fraud prevention measures. Some cookies process personal data as defined under GDPR.
Strictly Necessary Cookies
These cookies are essential for the Website to function and cannot be disabled in our systems. They enable basic functionalities such as page navigation, security, and accessibility. Without these cookies, the Website cannot function properly. These cookies do not track personal data or store marketing information. Because these cookies are necessary for the operation of the Website, you cannot opt out of them.
Analytics Cookies
These cookies collect aggregated and anonymized data on how users interact with our Website. They help us analyze traffic, understand user behavior, and improve performance. We use third-party analytics services, such as Google Analytics 4 (GA4) and PostHog, to process this data. Google may share collected analytics data with third parties in accordance with its privacy policy, and data may be transferred outside the EU. Some analytics data, such as IP addresses, may be considered personal data under applicable data protection laws. For more information about analytics services' privacy practices, see:
– Google Analytics (Google LLC) – Privacy Policy
– PostHog (PostHog, Inc.) – Privacy Policy
The analytical cookies will be stored for up to 2 years. If you do not allow these cookies we will not know if you have visited our site before and will not be able to monitor its performance.
Targeting and Advertising Cookies
These cookies track browsing behavior across multiple websites to provide relevant advertising and measure ad performance. Meta Platforms, Inc. may share collected data with other third parties in accordance with its privacy policy. They may be used to build a profile of your interests and display personalized ads. We use Meta Pixel and other advertising tools for these purposes. For more information about Meta's privacy practices, see:
– Meta Pixel (Meta Platforms, Inc.) – Privacy Policy
Targeting cookies are stored for up to 3 months and analytical cookies are stored for up to 2 years. If you do not allow these cookies, you will experience less targeted advertising.
Third-Party Cookies
Some third-party services embedded on our Website (such as YouTube, Google Maps, and social media sharing features) may set their own cookies. Retention periods for third-party cookies vary; please refer to their respective privacy policies for specific durations. These cookies are managed by external providers, and we do not control their placement or use. Please refer to their privacy policies for further information.
We request your explicit consent for analytics and advertising cookies via our cookie banner before these cookies are placed.
You have the right to control and manage cookie settings. You can:
Adjust your browser settings to block or delete cookies.
Withdraw consent for non-essential cookies through our cookie settings panel.
Use opt-out tools provided by third parties:
Google Analytics: Google Opt-Out
Meta Pixel: Facebook Ad Preferences
Some third-party cookies may track your browsing behavior across multiple websites. You can manage these settings through your browser’s privacy controls.
Please note that disabling certain cookies may impact website functionality and user experience.
In general, Personal Data you submit is necessary for contacting you in the context of the delivery of products or services and administering such products and services. Also, we use your Personal Data in the following ways:
Create and secure user accounts
Identify and perform identity verification through a service provider
Provide improved administration of Site and services
Improve the quality of experience when interacting with Site and services
To send verification emails and account notifications, such as account activity, transaction processing, security or support, and maintenance advisories
To process transactions and provide customer support
Identify, prevent, and report potentially suspicious, fraudulent, or illegal activities
Notify about important changes to Terms and Conditions
The Company does not sell User and/or Anonymous Data to any third party.
We use behavioral data to enhance user experience by offering relevant content.
If you subscribe to our mailing list, we may send you updates on services, events, and promotions. We can also send special offers directed to a special user group, users of a certain region, etc.
You may also unsubscribe from the mailing list anytime by clicking the “unsubscribe” link at the bottom of each message.
In case you need to contact our customer support, our support personnel will handle your contact information and the contents of your communication. Please do not share any sensitive data in your communication with our customer support. If you contact support, we may collect:
IP address (for chat support)
Email (for email support)
Messaging app ID (for instant messaging support)
We retain customer support records to improve service quality and address user inquiries efficiently.
We may share your Personal Data with:
Third-party service providers to help deliver services (e.g., payment processors, hosting services, analytics providers)
Legal authorities if required by law, court orders, or to protect Company rights
Business partners in the event of a merger, acquisition, or asset transfer (users will be notified in such cases)
We ensure all third-party providers adhere to strict confidentiality and security standards.
The Site may contain links to other third-party websites which are regulated by their own privacy policies. The Company is not responsible for the privacy policies of these third-party websites even if they were accessed using the links from our site.
We retain your Personal Data for as long as necessary to:
Maintain your account and provide services
Comply with legal obligations
Resolve disputes and enforce policies
Once data is no longer needed, we securely delete or anonymize it.
Cookies are retained for varying durations, depending on their type and function, in accordance with legal requirements. Typically, analytics cookies are stored for up to 2 years, targeting cookies for up to 3 months, and strictly necessary cookies expire after the session or within a few minutes. Specific retention periods can be found in our cookie settings panel.
Under GDPR , you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to processing of your data for specific purposes
Restrict processing under certain conditions
Request data portability to another provider
Withdraw consent at any time (does not affect prior lawful processing)
File a complaint with a Data Protection Authority (DPA)
To exercise your rights, contact us at support@journey.now
We take the protection of your personal information seriously. We use industry-standard data encryption technology and have implemented restrictions related to the storage of and the ability to access your personal information. However, despite all of our efforts, please note that no transmission over the Internet or method of electronic storage can not be guaranteed to be 100% secure. We recommend users take precautions, such as using strong passwords and avoiding sharing sensitive data via email.
Currently, your personal data is stored on fly.io servers located in Warsaw and Amsterdam (EEA). We do not transfer your personal data outside the European Economic Area. If we begin transferring data outside the EEA in the future, we will update this Policy and implement appropriate safeguards (e.g., Standard Contractual Clauses) to ensure compliance with GDPR requirements.
However, certain third-party providers (e.g., analytics or advertising tools) described in Section 3 (the Cookie Notice) may transfer or process some personal data outside the EEA, including to the United States. Where required by law, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses ("SCCs") approved by the European Commission or other legal mechanisms under GDPR.
If you have any questions about our Privacy Policy as outlined above, please contact us at support@journey.now .